Refund policy
## Refund & Return Policy
At BAREVO, we strive to provide high-quality products and a smooth customer experience. Please read our policy carefully before making a purchase.
By placing an order through our website, you agree to the terms outlined below.
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## ORDER CANCELLATIONS
Orders may only be cancelled within 6 hours of purchase.
Once an order has entered processing or fulfillment, it cannot be cancelled or modified.
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## RETURNS
We accept returns only for eligible items under the following conditions:
- The item must be unused, unopened, and in original packaging
- Return request must be submitted within 30 days of delivery
- Proof of purchase is required
- Customer is responsible for all return shipping costs
- Original shipping fees are non-refundable
Returns sent without prior approval will not be accepted.
To request a return, contact:
ecomhexa@gmail.com
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## NON-RETURNABLE ITEMS
For hygiene, safety, quality control, and product integrity reasons, the following items are generally non-returnable:
- Opened toe separators
- Used massage or recovery tools
- Products showing signs of wear or use
- Clearance or final sale items
- Gift cards
- Bundles or promotional items
- Products damaged through misuse, improper handling, or normal wear
We reserve the right to deny any return that does not meet our inspection requirements.
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## DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery.
Your request must include:
- Order number
- Clear photos of the product
- Photos of packaging
- Description of the issue
Failure to provide sufficient evidence may result in denial of the claim.
Approved claims may be resolved through:
- replacement item
- partial refund
- store credit
- full refund (at our discretion)
BAREVO reserves the right to determine the appropriate resolution on a case-by-case basis.
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## REFUNDS
Refunds are not guaranteed and are issued only after inspection and approval.
If approved:
- refunds are issued to the original payment method
- processing times may vary depending on your bank or payment provider
- shipping costs are non-refundable
We reserve the right to issue store credit instead of monetary refunds where permitted by law.
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## DELIVERY & SHIPPING DISCLAIMER
Shipping times displayed on our website are estimates only and are not guaranteed.
BAREVO is not responsible for delays caused by:
- customs processing
- carrier disruptions
- weather
- international shipping issues
- incorrect shipping information provided by the customer
Orders returned due to incorrect addresses or failed delivery attempts may require additional shipping charges before reshipment.
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## CHARGEBACKS & FRAUD PREVENTION
We actively monitor fraudulent claims and chargebacks.
By placing an order, the customer agrees that:
- proof of delivery from the carrier may be used as evidence in payment disputes
- abusive refund behavior may result in refusal of future service
- intentionally fraudulent chargebacks may be disputed with supporting documentation
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## LIMITATION OF LIABILITY
BAREVO products are intended for general wellness and fitness purposes only.
We do not guarantee specific physical, medical, or therapeutic outcomes.
To the maximum extent permitted by law, BAREVO shall not be liable for:
- indirect damages
- incidental damages
- misuse of products
- improper exercise technique
- allergic reactions
- injuries resulting from improper use
Customers are responsible for using products safely and appropriately.
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## POLICY UPDATES
We reserve the right to update or modify this policy at any time without prior notice.
The version published on our website at the time of purchase shall apply to the order.
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## CONTACT
Questions regarding this policy can be sent to:
ecomhexa@gmail.com