Shipping policy
# Shipping Policy
## ORDER PROCESSING
Orders are typically processed within 1–5 business days after payment confirmation.
During high-demand periods, holidays, product launches, or promotional events, processing times may be extended.
Orders are not processed on weekends or public holidays.
Please note that processing time is separate from shipping time.
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## SHIPPING TIMES
Estimated shipping times vary depending on destination, carrier availability, customs processing, and fulfillment location.
Estimated delivery windows:
- Canada: 7–15 business days
- United States: 7–15 business days
- Europe: 7–20 business days
- Australia & New Zealand: 8–20 business days
These delivery estimates are not guaranteed.
Actual delivery times may vary due to:
- customs inspections
- carrier delays
- weather conditions
- peak shipping seasons
- local postal disruptions
- international logistics delays
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## TRACKING INFORMATION
Tracking information is typically provided once the order has been processed and shipped.
Please allow several business days for tracking updates to appear in the carrier system.
In some cases, tracking updates may temporarily pause while the package is in international transit or customs processing.
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## MULTIPLE SHIPMENTS
Products may ship separately depending on warehouse availability and supplier logistics.
As a result:
- items from the same order may arrive at different times
- customers may receive multiple tracking numbers
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## CUSTOMS, DUTIES & IMPORT TAXES
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
These charges are the responsibility of the customer.
BAREVO is not responsible for:
- customs delays
- import fees
- rejected packages due to unpaid customs charges
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## INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information at checkout.
If incorrect or incomplete shipping details are provided:
- we are not responsible for lost packages
- additional shipping fees may apply for reshipment
- refunds may be denied for orders delivered to the address provided by the customer
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## LOST, STOLEN, OR DELIVERED PACKAGES
Once an order has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.
BAREVO is not liable for:
- stolen packages
- packages lost after confirmed delivery
- delivery issues caused by incorrect addresses
If an issue occurs, we recommend contacting the carrier directly.
We may assist customers on a case-by-case basis at our discretion.
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## SHIPPING DELAYS
While we aim to deliver orders within estimated timeframes, delays may occur beyond our control.
BAREVO does not guarantee delivery dates and is not liable for shipping delays caused by:
- carriers
- customs
- severe weather
- global logistics disruptions
- strikes
- transportation interruptions
Shipping delays alone do not qualify for automatic refunds.
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## ORDER CANCELLATIONS
Orders may only be cancelled within 6 hours of purchase.
Once an order has entered processing or shipment preparation, cancellations are no longer guaranteed.
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## DAMAGED PACKAGES
If your order arrives damaged, please contact us within 48 hours of delivery.
Your request must include:
- order number
- photos of the product
- photos of packaging
- description of the issue
Claims submitted without sufficient evidence may be denied.
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## CONTACT
For shipping-related questions, please contact:
ecomhexa@gmail.com